Back To Basics Child Care Centre
W 13
Vancouver, BC
V7M 3K8
(604) 980-0455
Rating:
1½ out of 5 stars
(
2 reviews)
Reviews
bad experience: had a lot of trouble getting our deposit back, told lots about 'policy'. my wife worked at another daycare, and her boss called the supervisor from coastal health for us, which helped. Apparently it's a common problem. we also filled a complaint with the better business bureau. Eventually we got our money back. I wish it hadn't been such a big process though, and so unpleasant.
Rated 1 stars by gwain hamilton
on September 15, 2009
employees try hard, management doesn't: Happy with most staff, especially in the baby room. Several excellent employees left to work elsewhere, replaced by less gifted people. Owner was impossible to find. The manager easier to find, but impossible to get a straight answer from. They cut staff when a few children were away sick, as they are not necessary to meet quota, rather than have them plan and prepare for the weeks ahead. <br/>
Every single time. Same for days of marginal weather, and school holidays, even though you pay them the same $$ every month. <br/>
My daughter was originally placed in a room with other 3 yr olds, then some 5 yr olds were added, without an explanation to parents. When we decided to leave, there were 9 boys and 2 girls in the room. Two of the boys had serious behavioral issues that were not corrected or addressed. I wouldn't recommend this daycare.
Rated 2 star by DBL
on January 31, 2011