Reviews
So disappointed with the service: The service we received by Ryan at Carpet Superstore was appalling. He lost our original order; left for a week and no one could get in contact with him; said he could have our hardwood to us in a few days but it turned out the product we wanted would take 10 weeks to get; chose another company and he promised our hardwood on a Tuesday and it did not arrive until 4 days later (after being "lost" in a warehouse somewhere in Regina); said he organized an installer for us but when we contacted him he said Ryan had not contacted him. They arranged for the hardwood to be delivered to our home (to compensate for all our troubles) then forgot to deliver it; when we went and picked it up and had the installer come Ryan once again forgot to order the bullhead and joiner pieces. The only good thing about this whole process was their installer, Mike who was very professional; When I personally went in to complain to the Manger, Trent Dickin he was rude to me and only said he was "sorry that Ryan promised you the hardwood on a certain day and he shouldn't have" REALLY?! Would NEVER recommend this store;
Rated 1 stars by Elaina
on December 05, 2012
An ignored customer...: I find it interesting that TrustedRegina.com were so quick to post on weblocal.ca after I brought my concerns regarding my own experience with this business to their attention and identified reviews posted by other customers on weblocal.ca. As such, I feel that I should post as well.<br/><br/>I had carpet installed in December 2010. I have posted a couple of photos of work completed by Carpet Superstores that have still not been addressed by Carpet Superstores despite my phonecalls, letters, BBB complaint - all ignored. They have an F rating on BBB for ignoring customer complaints. Trusted Business? I have plenty more photos and documents to share if you wish. <br/><br/>Actually, Trusted Regina's last email to me did state:<br/>
"I’ll be frank with you – As I thought when reading the previous documents…all of this happened years before Carpet Superstore signed a Contract with Trusted Regina in Feb 2012- so I am cannot proceed with enforcing the Trusted Policy in this case- as they were not contractually bound to uphold the Trusted Guarantees at that time...As I have stated , I am meeting with Trent this week and want to discuss this with him in detail - as it does look as though you were let down in quite a few key areas."<br/><br/>IMO, Carpet Superstore should not be included on Trusted Regina.
Rated 1 stars by Krista
on September 10, 2012
Carpet Superstore are a Trusted Regina flooring store: Trent and the team at Carpet Superstore Regina have been given the THUMBS Up from TrustedRegina.com as a Trusted Regina Flooring Store . We spoke to their clients ..and we heard about what a great job they do when it comes to customer service, OUTSTANDING ...Trusted Works for the public NOT the businesses we feature..so you can TRUST us to tell you the truth www.trustedregina.com
Rated 5 stars by slw
on September 10, 2012
Haha What a joke: hahah What a joke, is there any truth or verification to the posts??? Whoever this person is is 100% a complete liar and is posting false reviews. Obviously out to badger a company for false reasons. Carpet SuperStore prides themselves on Customer service and Ryan is probably one of the top selling sale people in Regina. His customer service is second to none and I think he is being falsely accused of inaccurate information. If the "police" were used in a sentence??? I wonder how stable this person is?? Wow. Umm check you facts and make sure you don't read false negative propaganda from this poster in the future. A completely fabricated and false story. Booo bad form. Trent is a very caring a respectful owner and in the passed has always stepped up to ensure his customers are being treated fairly and with respect. My advice would be to AVOID this consumer ....obviously has major issues somewhere???<br/>
Carpet Superstore is highly recommended by me and I would always use them for any job of any size.<br/>
5 out of 5 for sure
Rated 5 stars by WhatAjoke
on September 04, 2012