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Creations By Mom & Me Flowers

111-2365 Gordon Dr
Kelowna, BC V1W 3C2

(250) 860-8165

Rating: 1 out of 5 stars (5 reviews) Average Rating Over Time
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Creations By Mom & Me Flowers offers these services: gifts, weddings, florist, flowers, flower shop.
by ourbis on July 06, 2013 from ourbis


Felt Unwelcome: My fiance and I had an appointment to meet with their wedding coordinator. From the moment I walked in I felt a cold reception. I was told to bring pictures of what i liked for inspiration. I'm not a flower dummy I knew what flowers I wanted and the feel I wanted. Cream garden roses, dusty miller, succulents etc. I wanted a romantic feel with lots of texture. My colours are celery green and aqua. The dusty miller and succulents were supposed to reflect my colours. By the end of the consult all my ideas were shot down ( I was told garden roses were terrible this year, other florists told me its only the peach ones). By the end of the appointment she convinced me that carnations, roses and alstroemeria were my best choices. When I said that I was unhappy that they were cheap everyday flowers she gave me no other suggestions that met my vision, and only brought out her choices and said "whats wrong with this?". My fiances choices for boutnnieres ended up being one rose, or mini carnations. <br/> Maybe its an assumption, it just felt that by coming in without makeup on and a simple t-shirt and jeans I was looked down upon and judged that i didn't have enough money to have want I wanted. It was a very disappointing experience. Needless to say I am working with someone else and it's been a wonderful experience thus far. <br/> Interestingly enough my wedding officiant said every bride she's worked with has had a similar experience there.
Rated 1 stars by TeddyC on July 30, 2013
Poor value for the money: I ordered flowers (simple cut flowers in a vase) for a friend's 50th bithday. I live in Vancouver but I Skyped with her after the delivery so I got to see them. I paid $60 + tax + $10 delivery. They were pretty but I was really surprised how small the arrangement was. If you bought cut flowers in Vancouver and spent $60 the arrangement would be very large!! So I emailed the store and they didn't even get back to me! Guess they don't need my business, because they certainly won't get it again!! Anyone have other suggestions for in Kelowna?
Rated 1 stars by SAmjam on July 19, 2013
Mother's Day Flowers Left In The Sun: My mom's flowers were left on the doorstep for close to 2 hours before they were discovered, by this time they were burnt from the sun. I phoned the shop, and was told that someone would contact me the following week, never got a call. My mom phoned 3 weeks later, and was more or less called a liar saying we never leave our deliveries on the doorstep. I am the daughter, so I phoned and spoke to Edithe, she just didn't seem to get it, didn't seem to get the point, and continually made excuses. This is the second time I have got flowers from Mom and Me, and they are not as expected, and very high priced. My mom had a stroke, Edithe knew this, and played a big game. Shame, shame on Mom and Me flowers, for how you treated my mom on her special day, and for your total lack of consideration, and courtesy. There is no customer service from this business.
Rated 1 stars by daisy on June 04, 2012
The "Petite European basket" is not a basket - buyers beware !: From Atlanta I ordered a "Petite European Basket" for delivery for my mother retired in Kelowna. On the Creations by Mom and Me web-site, this product is described and pictured as a wicker basket full of African violets and such with a substantial handle. Upon receiving the basket, the handle promptly snapped off spilling contents plants and soil onto the floor. There is no liner between the soil and the basket so watering makes another mess. The owner (Edithe Ross) responsed via e-mail is that the product is actually a planter tray prepared off-site and supplied with a handle as decor and so the "basket" is not intended to be handled by its handle ! Water seepage fom the basket is attributed to the basket being over-watered at source. "Follow-up" by the owner has been offered but delayed saying that no contact information was left (the order was found 2 days later after I phoned and e-mailed my complaint) and that the shop is too busy with other orders to follow through at this time - yeah, sure customer satisfaction is not important. <br/><br/>So, we have here flagrant misrepresentation of a product that is described and pictured as a wicker basket actually being a planter tray with an attached flimsy handle. We have a proprietor who shirks responsibility for their product by stating that it is prepared off-site by some 3rd party and provides several excuses for not recompensing a complaint of delivery of a misrepresented and faulty product. <br/><br/>In my opinion the above incident shows lack of responsibility, accountability and poor business professionalism. I am still waiting for Creations by Mom and Me to act on this matter...now 5 days and counting after delivery.<br/><br/>E-mailed responses came later. The first stated that the order could not be found and no name nor phone number could be located. Hello? How about using my name and phone number at the bottom of my repeated e-mails ? Then, December 11th, 6 days after my first phone call, and several follow-up e-mails, in recompense, a Christmas table arrangement was delivered which I gather to be a wreath consisting of some ribbons pine branches and cones substantially not equal to the deluxe European basket I ordered but nonetheless some measure of recognition of flubbing this long distance order. However, it did take the threat of relaying this copmplaint to the Better Business Bureau where in turn "Mom" Edithe K. Ross writes that "at no time did I ever indicate that the basket we sent was a tray with a decorative handle". However, Ross's e-mail of December 7th states: "the large planters are not meant to be picked up by the handle. It is really just for decor." Therefore the president of the company is contradicting herself. Furthermore, the complaint is that the "basket" now determined by Ross vis Dec 7 th e-mail to be actually a "planter" is intended to have a plastic liner. It did not. It was lined with tissue paper which disintegrated and so leaked water causing the planter to degrade from the moisture over the next several days. <br/><br/>The verbiage Ross adapts is somewhat disconcerting in her communication with the Vancouver BBB :" Every once in while we run into someone who believes he is beyond and above everybody else. Even someone who signs his name<br/> Firstname Lastname PhD, Senior Research Scientist, Institution/Department (details withheld) can use a little more education, especially when it comes to Customer Relations." The clearly shows the invective from a vexated manager who unless prompted is not interested in the concerns of her customers. Please be assured, Ms. Ross should you be reading this, I am a degreed and accredited scientist and the particulars are automatically signed to my business e-mail as much as your own logo in your e-mail. I am also the Manager of a client supported testing laboratory running now for 8 years. Your handling of this matter sets an unparalleled precedent of how not to treat customers. It is bad reflection for your business and the long distance on-line order industry.
Rated 2 star by Roman on December 11, 2009

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