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Crown Furniture

1237 Bloor St W
Toronto, ON M6H 1N6

(416) 539-9996

Rating: 2 out of 5 stars (15 reviews) Average Rating Over Time
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Crown Furniture offers these services: furnitures, furniture store.
by ourbis on July 31, 2013 from ourbis


The worst ever place to shop: Sept26/2012<br/> The most unprofessional business with zero customer service. We ordered a wardrobe and a night stand from this place. The delivery took a lot longer than it was expected. The owner (Zain) always promises every delivery to be done in ten business days. However, that is an absolute lie. We had to call many times to follow up the status of our order and each time there was no answer and no answering machine either. On occasions he would pick up the phone, and when we inquired about the status of our order, he would say to call back again TOMORROW or some other time. Finally, after waiting for about 6 weeks, we had the wardrobe and nightstand delivered to us. The wardrobe's dimension was totally different than what we had discussed with Zain. Therefore, we had to return it back. We called him back and explained to him that the wardrobe he delivered was not what we had ordered originally. He was so rude to us and said he will have the manufacturer to build us another one but we have to pay much more. We agreed to pay more as long as the item is done properly. It took another six weeks (not 10 business days as Zain always says) for the new wardrobe and night stand to be delievered. Not to mention that the delivery is always couple of hours later than what they tell you. We paid the delivery man the full money. When they left, we noticed that one corner of the night stand was completely broken and damaged. We called Zain. He said, you have to bring it back. We delivered the item back to his store. We were emotionally and mentally exhausted to deal with him and wanted to return the broken night stand and get our money back. He refused to refund us, and said that he will get us another night stand (again false promises of 10 business days delivery which never happened). Each time we had to make numerous calls to him to find out what happened to our order and why it's not yet delivered. Finally we decided to go to the store and pick up the night stand, and asked him to not deliver it. When we went to his store, we noticed that the second drawer of the night stand does not close properly. We brought this to his attention in a very civil way. Zain pulled the drawer out and pushed it back in with a lot of rage. That caused part of the drawer to break. Then he laughed at us, saying that we can leave this one here too, and he will get us a new one. We did not want to deal with him EVER again and decided to take the damaged night stand as it is. People I warn you, don't be fooled by his cheap prices, His service is extremely poor and the quality of the items you order and extremely poor as well. Whoever is hiring a lawyer to sue him, can have our total support. I personally think he does not care about his customers at all and he is used to treating everyone very poorly and delivering a very inferior service. I would never ever again step into his store and I woul urge everyone who had a bad experience to complain to BBB. I think this business has to be shut down completely or at least be managed by someone who knows how to run a business. I wish I had read the reviews on this site before purchasing anything from him. That way I would have avoided him completely. Anyone who is suing him, will have our complete support.
Rated 1 stars by peter on September 27, 2012
Horrible. Nasty service. Liars.: Ihave only unpleasant things to share. Careless customer service. Over 2 months delay in delivery. I made a huge mistake not to check reviews before buying at those guys. Zain- one of the sales guys hang up on me when I was asking about the order status. He also put me on hold for 15 minutes. As for the quality of furniture, cannot say as I haven't received it and still waiting. I will try to contact the Cosumer Protection Agency and get help as they do not want to give me back my deposit back. Very unsatisfactory experience. Never ever again.
Rated 1 stars by pokahontas on May 17, 2011
Worst customer service: Do NOT ever buy anything from them. Bad customer service, and the quality of the bedroom delivered was not the same i had seen in the store. The delivery guys were super rude. You might think you are saving money, but you are actually being deceived into buying a bad quality. <br/><br/>Never shop from this place.
Rated 1 stars by sarah on January 16, 2011
NEVER, NEVER, NEVER go to this place: I bought a computer desk. Crown furniture's customer service was awful. I was waiting for delivery for 5 days. I tried calling them, the phone line was unanswered. One day they even called but I didn't get the desk. I came to the store twice and listened to the promises. When it was delivered, the top of the desk was scratched, chunk of the wood was missing from the desk leg and the quality of the desk was super-low (splits on the edges of the desk, all edges pretty much). Guys from delivery service said that they couldn't take it back and I had to go to the store to decide a problem. I would strongly recommend never buy from the crown furniture. Their service is unprofessional and very poor. It is unfair business such as deceptive promotional and sales tactic.
Rated 1 stars by ursusca on January 07, 2011

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