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Executive Suites Hotel & Conference Centre Burnaby

4201 Lougheed Hwy
Burnaby, BC V5C 3Y6

(604) 298-1123

Rating: out of 5 stars (117 reviews) Average Rating Over Time
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24-hour front desk Banquet facilities Bar/Lounge Business Center Coffee Maker Fitness Facility Hair Dryer Hot tub hotel Meeting Rooms Non-Smoking Rooms Parking surcharge Pool Pool - Outdoor restaurant Restaurant On Site Room Service Self Parking Sunday Brunch Wedding services

Executive Suites Hotel & Conference Centre Burnaby Executive Suites Hotel & Conference Centre Burnaby Executive Suites Hotel & Conference Centre Burnaby

Hours: Sun 7am-10am; Mon-Fri 6:30am-11am; Sat 7am-11am
Status: Closed
Payment Methods: Visa, MasterCard, American Express


Location<br/><br/>This family-friendly hotel is located in the business district, close to Burnaby Hospital, Playland Amusement Park, and British Columbia Institute of Technology. Local attractions also include Burnaby Village Museum and Crystal Mall.<br/><br/>Hotel Features<br/><br/>In addition to a restaurant, Executive Suites Hotel & Conference Centre Burnaby features an outdoor pool. Other amenities include a...
by expedia on December 16, 2014 from expedia


-tivolis. Open 0630-2200. Fine Dining Restaurant <br/><br/>-nickels Lounge. Open 1100-2200 <br/><br/>***********************************************************
by travelocityca on September 20, 2010 from travelocityca


Absolutely horrible! General manager blackmails guests! Don't stay here!: This hotel wasn't even close to be at the executive level, rudeness from your hotel staff and contractors which I did not deserve from the moment I stepped into the hotel, very poor service and unfulfilled expectations. I both attended a high profile conference at your hotel and stayed at your hotel overnight. Both experiences were absolutely garbage, definitely wasn't treated like an "Executive" but more like a rat under a bridge which no one cared about and wasn't treated with an ounce of respect. The rooms were absolutely filthy with cobwebs running up the ceiling from the lamps, very small rooms where you literally had to walk sideways and room keys that wouldn't provide access to the elevators. As soon as I stepped foot into the hotel, I was greeted by their front desk that was extremely rude and had a huge attitude issue. The hotel did not offer any help with our bags (we had many) nor did they even appreciate our stay. They just didn't care. I was called a freaking liar by their Internet staff, High Speed Systems when I called them to report internet issues. The hotel didn't offer any apology on it. Housekeeping even ran over my expensive dress shoes with their equipment and cracked the sole in half. <br/><br/>In regards to the Internet, I have never been as abused and harassed by a customer service rep in my life. I thought this fellow was going to punch me because he just showed extreme aggression towards me and others in regards to this issue, and this was the president of the Internet company. The hotel would not take responsibility on the internet issues, but instead handed us off to the Internet company because they didn't want to deal with it. On the second day, they just ignored us completely and wouldn't respond to our phone calls or messages and left us, in a hotel room and conference without any internet connection. This was an internet marketing conference too so having an internet connection was absolutely required. We were promised an internet connection by the hotel prior to our stay without any issues.<br/><br/>The TV remote didn't even work during our stay we had to adjust the channels manually on the side of the TV and the alarm clock on the bedside table was 15 minutes in advance. None of these issues were fixed.<br/><br/>This hotel offers complimentary massages, which they don't fulfill either. We booked these with the front desk girl who told us they were in the book, but when we arrived they didn't even know about it so only one of us were able to get a massage which by the way was another total joke. I want an immediate and full refund. What a joke of a hotel!!! DONT STAY HERE!!!!!<br/><br/>UPDATE: THIS HOTEL BLACKMAILS PEOPLE TO REMOVE THEIR NEGATIVE REVIEWS FOR A POTENTIAL REFUND. CAUTION!!!<br/><br/>There is severe blackmailing and false practices by the Executive Hotel and Suites in Burnaby. I had a very bad experience at the hotel and I was promised a refund. The general manager then contacted me and said in order to get the refund I am required to remove the review on TripAdvisor. <br/><br/>As TripAdvisor's guidelines, this is considered fraud:<br/><br/>Pressuring travelers to remove a negative review on TripAdvisor.<br/> Asking guests to remove their reviews in return for a discount or incentive.<br/> Prohibiting or discouraging guests from posting negative or critical reviews of their experience.<br/><br/>I suggest you go to TripAdvisor's help centre and search "What is considered fraud?" <br/><br/>You've just made a huge mistake Mr. Gill. BIG mistake.
Rated 1 stars by Jonathan Y on July 08, 2015

Information from the business

Four star, all-suite boutique hotel experience just 15 minutes from the bustle of downtown Vancouver
by googleplus on November 06, 2013 from googleplus
From OpenTable:<br/><br/>Tantalize your senses and tempt your taste buds at Tivoli’s restaurant at the Executive Hotel Burnaby. Our menus pay tribute to West Coast fusion cuisine and feature many locally sourced ingredients.<br/> We feature Sunday Brunch, Prime Rib specials on Fridays and Saturdays, 3 course dinners from our tasting menu. All our menus are created and designed by Boban Kovachevich, BC Chef...
by menuism on March 29, 2013 from menuism
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