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Gear Up For Outdoors Ltd

894 Alloy Pl
Thunder Bay, ON P7B 6E6

(807) 345-0001

Rating: 3 out of 5 stars (2 reviews)
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Gear-Up for Outdoors Ltd has been providing quality outdoor gear, apparel, and equipment for over 28 years. Whether its family summer camping, or trekking out on your own, we provide all the gear and equipment you need.
by ourbis on August 15, 2019 from ourbis


Great Service, Great Products!: I've been buying from Gear Up for a while now and never had I had any complaints or reason to doubt their products. Not to mention they are not just an online store, they have a physical store I can walk into which definitely makes me feel better throwing my credit card on a website. <br/><br/>Leslie dear, you may not have chosen expedited delivery when ordering. Standard shipping states it as standard shipping.
Rated 5 stars by Athena on March 09, 2011
Terrible customer service: Ordering online advertises ' expedited 3-5 business day delivery within Canada', however this is nothing more than Canada Post's regular parcel service and my package took 11 days! <br/> When I emailed the company to express my disappointment with their false advertising and inability to deliver within the time indicated - they blamed Canada Post, said the delivery date was not guaranteed and said 'they were sorry I was not happy'! The nerve! <br/> I worked in retail for many years as a university student and my employers would have been horrified to find I'd left a customer unhappy and didnt listen to their suggestions to improve customer service! <br/> Gear Up should change their advertising to say 'regular parcel service' as well as the shipping rate to reflect this. <br/> My package could have been delivered in a bubble envelope in 2 business days guaranteed for the same $12 shipping fee through Canada Post! Someone at Gear up doesnt care about online customers and they will find Canadians have personal policies on what retailers deserve their hard-earned dollars!
Rated 1 stars by Leslie Berkes on July 31, 2009

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