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Home Improvement Warehouse Ltd

2620 Centre Ave NE
Calgary, AB T2A 2L3

(403) 248-7333

Rating: out of 5 stars (2 reviews)
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Buyer Beware !!!: B U Y E R B E W A R E !!!<br/> I was in this store a few weeks ago and saw some product that could potentially be used as an alternative to composite decking. I spoke to the girl at the front desk and she told me that "a lot" of people have come in to buy this product for their decks. I was apprehensive to buy the product because I was concerned about expansion and contraction issues, but she told me that it won't expand or contract because of the way it is made. Shortly after installation, I noticed small gaps in the product. A few days later, the gaps got larger and the product was also starting to buckle; basically it was expanding and contracting too much. After a couple of weeks, the gaps are now 1/2" wide and there is buckling everywhere. The entire deck surface has to be removed and scrapped.<br/> After writing an email to the managers, they told me that the sales girl said she has never told anyone that this product can be used on a deck. Essentially, she was untruthful to me about this product when she was trying to sell it to me, and now she was being untruthful to management. I asked for a 50% refund due to the fact that she misrepresented the product and I still have not heard back from the managers. I guess their lack of response is their way of accusing me of being untruthful about what the sales girl said to me. I don't know if their sales people are paid commissions, but it would certainly explain why she sold me this product (anything for a sale). <br/> Hopefully a few people will read this review and it will save you the money that I lost due to deceitful salesmanship and management who don't care about their customers. <br/> If I can prevent one person from being taken by poor salesmanship from these people, then it will be well worth the $640.00 they refuse to refund me.
Rated 1 stars by David G on July 15, 2016
poor customer service: I was looking forward to adding two new exterior doors to my home. <br/> At the beginning of November I had chosen 2 doors. <br/> Almost two weeks later someone came to assess the installation, then waited a couple of days, for a follow up but never got a call back. I went down to the store to finalize the purchase but there were questions regarding the wording in their promotion. <br/> It stated " Do not pay for 12 mths on any installed sales ( min 500.00 OAC)" I don't think it could be any clearer but I was told that the ad only applied to the installation and not the product. Someone would get back to me. Another week went by and no one called back. I phoned the store and was told (abruptly) they would send me an answer to my query and an estimate by email. <br/> Another week went by and no email or call back. <br/> Frustrated, I wrote a letter to the manager of the store, and never got an answer or an apology for the lack of customer service that I received. <br/> It's unfortunate, that was my experience with this store.
Rated 2 star by Linda on March 11, 2010

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