I G A Extra Marche Bourgault & Sanzone
12285 Boul Rodolphe-Forget
Montreal, QC
H1E 0A2
(514) 648-2355
Évaluation:
2 out of 5 stars
(
2 reviews)
Commentaires
Check your sales slip before leaving: This is an upscale supermarket, with prices much higher than nearby competitors. Features gourmet prepared foods, delicatessen, butcher, bakery and seafood counters. Always clean, nice displays, items are easy to find. However check your sales slips carefully for frequent pricing errors - not the cashier's fault, of course, but how items are programmed on the scanner. Prices at checkout are often higher than displayed, or sale prices are not honoured. Anyone can make a mistake, but try to ask for compensation (according to "correct price policy" prominently posted, the item in error should be offered for free) and you may be met, first with a look of dread by the employee as they call the boss. Then the boss will usually blame the customer, blame the employee, or try to offer the difference in price, instead of the item for free. Also, if sale items are depleted, asking for a rain check is asking for trouble. Mr Bourgault can get very aggressive if you stand your ground. Mr Bourgault needs to learn about good customer relations, and how to admit when the store has made an error and to cheerfully correct it. Caveat emptor at this store.
Rated 2 star by Norman Prince
on 02 janvier 2014