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Kingston Toyota Inc


1911 Bath Rd
Kingston, ON K7M 4Y3

(613) 384-4772

Rating: 1 out of 5 stars (1 reviews)
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Kingston Toyota offers these services: automobile, dealer, used, toyota, car dealer, new cars.
by ourbis on August 04, 2013 from ourbis

Reviews

Terrible customer service, ripoff: Bought a used Venza from this dealership. I also purchased brand new winter tires which they installed for me and the summers were left loose for me to store. When I had the tires switched in the spring my mechanic told me that the summer tires would need to be replaced and that I should get one season out of them.<br/> I immediately called Kingston Toyota and informed them about what my mechanic had said. I was told that they had to speak to the sales manager and they would get back to me. After 2 weeks I called again and left a voicemail. I then received an email saying that there was nothing they could do.<br/> I then called the sales manager and was told to bring the car in. When I did their mechanic measured the tread depth of the tires at 3/32, 4/32, 4/32 and 4.5/32. The minimum safety is 2/32 and recommended change depth is 4/32. The sales manager eventually offered to change one tire but said that was all he would do.<br/> I asked to speak to the General Manager, Brian Stuart, who was the biggest bumbling fool I've ever met. How this man runs a business I do not know.<br/> After quite a bit of back and forth he eventually offered to give me 4 new tires at cost. I informed him of the sales manager's offer was to replace the one tire at no charge to which he replied, "that is not my offer, you should have taken his".<br/> Not knowing that his mechanic had already measured the tread depth of the tires, he retrieved a card that the dealership uses to measure the tread depth of lease returns. Their minimum allowed depth on returns is 3.3/32. When the one tire failed his test he kept moving the card to different spots on the tire attempting to find a spot that would pass. I then informed him that his mechanic had already measured the depth of all the tires and according to his test at least on of my tires fails.<br/> I asked for one tire replaced at no cost and 3 at cost. He said no and turned and walked away from me. When I questioned what he was doing he didn't answer and went up to his office and didn't return.<br/> I have never in my life received such poor customer service or have ever dealt with such an incompetent manager. I will never recommend Kingston Toyota and will always speak negatively of them.
Rated 1 stars by Steve C on June 05, 2013

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