Kingsway Dental Choice
296 Kingsway Mall
Edmonton, AB
T5G 3A6
(780) 479-6462
Rating:
1 out of 5 stars
(
1 reviews)
Hours: Mon 08:00am-04:00pm, Tue 08:00am-07:00pm, Wed 11:00am-07:00pm, Thu 08:00am-07:00pm, Fri 07:00am-03:00pm
Status: Closed
Reviews
Terrible experience: The administration of this clinic is terrible. Last year, they canceled my appointment without informing me. I didn't find out the cancelation until I took time off from work and went way up there. <br/><br/>After that, I told them three times throughout the year to inform me via email if there is any change. I even got the confirmation from the receptionist that a note has been entered into their system.<br/><br/>Today, they canceled my appointment again without inform me... A staff called Rachael told me that they have a policy that customer need to call in 24 hours earlier to confirm the appointment - I had never ever been told by any one before about this unusual policy. This policy seems entitled them to cancel my appointment without letting me know.<br/><br/>As a common sense, if customer doesn’t call in or keep silence, it means a positive answer that he/she will come in. If there is any conflict and a cancellation is needed, the clinic needs to try their best to inform the customer asap so the customer won't come in vain. The fact is that they canceled the appointment without even look at the customer's contact way.<br/><br/>Should customer charge clinic for failure to meet their obligation same as clinic charge patient if they fail to show up for an appointment?<br/><br/>The service like this is totally unacceptable. I will tell all the people I know not to go to this clinic.
Rated 1 stars by Nicole
on June 21, 2013