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3051 Granville St
Vancouver, BC V6H 3J9

(604) 734-4441

Rating: 2 out of 5 stars (5 reviews) Average Rating Over Time
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cologne cosmetics Cosmetics & Beauty Supply cosmétique eau de cologne eau de toilette parfum perfumes Shop toiletries

Hours: Sun 11am-6pm; Mon-Wed & Sat 10am-6pm; Thu-Fri 10am-7pm
Status: Closed


L'Occitane offers these services: cosmetics, perfumes.
by ourbis on July 04, 2013 from ourbis


Products? great! Customer Service Sucks: I used to buy all my personal grooming products from this place. Until one day; one saleslady comes up to me and says "you must sweat a lot" WHAT?? You shouldn't use this product (green tea) you should use something else. <br/><br/>Okay.....weird interaction...but I didn't know what was behind her comment. (because I'm 'overweight?'...I thought probably, but who knows). <br/><br/>I bought (on sale) 2 or 3 of the small eau de toilette green teas. They were discounting them because they were coming out with new packaging, no problems. One of the sprayers didn't work. No biggie, I came on into the store (this is 2 months after the purchase) and asked for a new sprayer. <br/><br/>You wouldn't believe the attitude I was given....I was told in a haughty voice she'd have to call Toronto. (whooo hoo!) ....I reminded the lady it was their product...they're not re-selling it from some other manufacturer. And there's nothing wrong with the product; just the packaging makes it not work...just would like that fixed. <br/><br/>What IS it with this store and customer service? I sent emails that went unanswered....I guess they don't give a damn, since that's how they treated me. This is my worst customer service story of my life. I take care to write positive letters when I have good experiences, but there is no bad experience for me that equates to the treatment I received from this store. They made me feel as though I was something stuck to the bottom of their shoe.
Rated 2 star by Caro on December 29, 2008

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