Michaels Arts & Crafts
18 Pinebush
Cambridge, ON
N1R 8K5
(519) 740-1100
Rating:
1 out of 5 stars
(
1 reviews)
Reviews
Don't go here: If you value your artwork or any item you want to get framed, DO NOT take it to this store. I spent a year getting autographs from hall of fame hockey players on a NHL arenas poster I had, to give it to my dad as a father s day present. I spent about $250 for the autographs, and about $125 for the picture itself in the frame. I had the picture taken apart from the frame here, and was invited to bring it again to have it put back together. I did this because I thought I cold trust them. I was definitely wrong. When I brought it back, it was going to take a little while, which wasn t a problem because I had time to wait for it. I told the girl to take her time with it as there was no rush, and it was important to be careful with it. She DID NOT take her time with it, and when she put it back together, she scratched the front of the picture on one of the staples. This ruined what could have been a very valuable collectors item making it almost worthless. I waited for almost 30 min for her to contact her boss about the problem. Nothing could be done t that time. I waited almost a week to find out what could be done. What they said was, I could make a claim for the damage, but once the claim was made they would take posession of the picture, and I wouldn t get it back. It would belong to them at that point. This was before I even could find out what they were going to give me for the screw up. I fought with them trying to get them to realize that this wasn t just a picture that was bought in a store and that it had a lot of planning and sentimental value behind it. I didn t want to give them the picture because it meant to much. All they were going to offer me was a $25 gift certificate for the store. I couldn t believe it. They said they could replace the glass and give me a new frame. I m pretty sure nothing was wrong with either of those items. The complete disregard for my item was just disgusting, and the customer service ( from the general manager, and the framing manager) was absolutely poor. I will never bring anything back to this store to be framed again, let alone even buy anything from this company again. I have/will tell everybody I meet/know to never go to or trust this company ever. Again, DO NOT EVER TAKE YOU VALUED POSESSIONS HERE TO GET FRAMED. YOU WILL BE DISAPPOINTED!
Rated 1 stars by ayrboy1
on July 17, 2012