Morrow's Moving & Storage 1976 Ltd Allied Van Lines
8905 Nowell St
Chilliwack, BC
V2P 4X3
(604) 795-9191
Rating:
1 out of 5 stars
(
1 reviews)
Reviews
bad experience: I have had a staggeringly bad customer service experience with Morrows movers, whom I hired to move me with my items in storage with them in between. Morrows is related to Allied. <br/><br/>I have been dealing with for over two months with nothing remotely resembling a satisfactory resolution.<br/>
Some items were damaged, destroyed beyond repair [a tv that was clearly dropped - there is a crack in the base and an intermittent line through the screen and some shelving], and lost [a box]. <br/><br/>Ironically, their website says they are the “Careful Movers”. <br/><br/>At the recommendation of the staff doing the delivery, I did not use the bingo sheet during delivery and, also at their recommendation, just wrote by my signature that I would notify them of any lost items. I have done so. <br/><br/>The owner of Morrows told me that I "shouldn't get something up my keister" over the amount of money at stake and that if I want anything from them I will have to sue them. <br/><br/>I therefore contacted the BBB locally and the customer service/head office for Allied. As a result of the BBB claim, Morrows offered me an amount that is less than half of the loss and damage. <br/><br/>Allied advised me that the local business is their "agent" but that they have "no say in the local business" and that if I can't reach a fair resolution with Morrows I have open to me as an option "filing a small claim action".<br/><br/>I therefore feel ignored, bullied, and hung out to dry. I was required to pay the full amount to Morrows before they would process my claim, and since they have payment I fell that they don’t seem at all to care how they treat me.
Rated 1 stars by moved by morrows
on October 24, 2013