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Rainbow World Indoor Playground & Party Centre

963 Brock Road South Unit 7
Pickering, ON L1W 3A4

(289) 275-0159

Rating: out of 5 stars (12 reviews) Average Rating Over Time
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Hours: Monday 10:00-14:00 Tuesday Closed Wednesday 5:00-7:00 Thursday Closed Friday 10:00-14:00 Sat By Appointment Sun By Appointment
Status: Closed
Payment Methods: Cash, Interac


Clean place, but terrible customer service during a birthday party: Surprise 6% gratuity added to Birthday party final bill. This was not mentioned at all during booking. No copy of bill given. Promised juice for kids was not available, substituted with a flavor that none of the kids drank. Promised coffee for adults was missing. The compressor for air guns was not turned on automatically. Had to ask for it during first 40 mins play then again after next 30 mins of play after cake cutting and pizza. Also, they jam pack one party after another, so you feel rushed
Rated 2 star by nav2014 on June 08, 2015
Extremely poor customer service!: Customer service is terrible.
Rated 1 stars by Savvy mom on March 25, 2013
Not happy to see you: The room was clean but the cleaning is done while the party was going on you could not turn you back on your food or drinks it was gone sweeping and packing up of the snacks and putting them in your bags even placing some of the food at the front door (how rude) why should you pay for 2hrs ...the older woman was not very pleasant...why use the room for parties ???????? when they seem to want you out of there...never again
Rated 1 stars by Joy Sookdeo on January 19, 2013
birthday party at RW: Recently had my daughter's birthday party at Rainbow World. I was very happy with the service and the kids had a great time. Glad the facility was so clean and suitable for a wide age group. Other reviews mentioned about children washing their hands before going in to the play area which I think is a great idea, less germs and no grease. Will definitely recommend and book again
Rated 5 stars by sunshine on March 22, 2012

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