Reliance Security Alarms
Hempstead Dr
Hamilton, ON
L8W 2E8
(905) 318-8445
Rating:
1 out of 5 stars
(
1 reviews)
Description
Reliance Security offers these services: burglar alarm systems, alarms.
by ourbis
on October 07, 2013 from ourbis
Reviews
Horrible customer service: My husband and i are having a house built and our builder has contracted this company to do our wires for telephone and cable, they also provide alarm systems and other electrical products. Our appointment with them started off with us waiting 45mins for someone to come in. Someone had forgotten to write down our appointment time. When someone finally arrived we proceeded with our appointment. We had ended on the note that we would receive an email of prices and would decide from there which products we would go ahead with. We never received that email, a month passed and last week when we drove by our house we noticed that the electrical work was already done. We contacted them and expressed our concerns about going ahead with work when we did not approve of it. The people i spoke to were unbelievably rude. They also could not produce a copy of the email with time stamp on it to prove the email was sent. The man told me "things happen" and the work was done. There was never an apology and never an attempt to make things right. They just tried to put the blame on something else. The female i spoke to told me she was having computer problems and when asked why she didn't pick up the phone to call us, she had no reply. In the end they were told to remove everything they had placed in our home. We decided that we would not deal with people like this. So if you are looking for horrible customer service, unreliability and unprofessional standards, this is the definite company to go with.
Rated 1 stars by yau
on May 31, 2012