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Royalton Gifts Jewellery

4040 Steeles Ave W
Woodbridge, ON L4L 4Y5

(905) 850-1200

Rating: 1 out of 5 stars (4 reviews)
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Royalton Gifts Jewellery offers these services: wedding.
by ourbis on August 25, 2013 from ourbis


Stay away!!!! Not worth anything!!!!: Ladies, please save yourselves some time, energy and money and aggravation! The people in the store are rude and unprofessional after getting a deposit from you! I ordered my wedding dress and then my daughter’s 1st Communion dress which I had to pick up a day before the celebrations. They do not listen and are arrogant… I went there a week ago and they told me they would call me on Monday; 2 Mondays have passed and still no call about my wedding dress. They were rude to my sister and asked why she was angry???? That’s because they do not follow with their promises and are unpleasant to deal with…. I hope they go out of business soon (VERY SOON) to save all future brides from crying…. TO THE EMPLYEES OF THE STORE: you guys disgust me!!!!!!
Rated 1 stars by aneta on July 22, 2013
Please save your self your money and time and dont go near these liers: For all you beautiful brides. Please do not go here if you don't want to cry before your wedding date because of they way you were treated shopping for the special day. I went in there with my mom 3 months before my wedding. My mom Chose 2 dresses from their Jovani catalog, but was not sure which one to purchase as they did not have a sample to try. The lady (Claudia) came up to us and said there is no problem and they will order both dresses for us so we can choose the one that we prefer. She was sooooo nice in the beginning. We Trusted her. She said it will come in within the next two weeks. now two months have passed. I kept calling. Every time i called she said next week. Then i found out they ordered the wrong dress. I was getting closer to the date. I lost it on her on the phone. She started talking to me in suchhh a rudeeee and horrible way. She said " you young girl have nothing to do but to call stores and yell? " . " you dont trust italians is that why?". If your wedding is in august then i will have it sometime in aug, even though she promised "within two weeks". I called again and again. She blamed me on how i " changed my order" which I DID NOT. <br/> Weeks passed. They finally said they have the dresses. I am only 3 weeks away from the big day. I sent my poor mom there as i work full time. She drove an hour to get there and guess What? They don't have the dresses even though i received the voicemail to go pick them up!!!!!!<br/> The sales person says to my mom " your daughter said she doesn't want the dress!!!!!!!!!!<br/> She kept putting words in my mouthhhhh!!!!!!!!<br/> I was at work at that moment and i lost it in front of my co workers. She made me embarrassed at work because i could not deal with her non sense anymore. I opened my mouth and yelled at her on the phone because of how mad i was. She kept hanging up on me and yelling at me. She did not want to give us the deposit back EVENThough she did not have the dress as she promised. <br/> I had to call the police station because of her. I was in panic mode and my poor mom was in shock. She asked my mom to have a sit outside her store. My poor mom had to sit there waiting for an hour. I kept calling her trying to at least get our deposit but she kept saying that i did not want that dress and she wont give us the money back. She ruined my happiest moments of my life and turned it into HELL. <br/> We did not get our deposit back and i want to do anything to get my words out there for other brides to stay away. Far far away from this store and their staff. Its a family owned boutique that has absolutely no, i mean NO customer service. NO respect, and NO sense of urgency. They simply just promise something and make a fool out of you.
Rated 1 stars by Sepia on July 11, 2013
Horrible experience: This place is such a scam!!!! I ordered my flower girl a dress from here back in December and had my flower girl with me. I left a deposit and was told that it would be in mid may. Called in may and was told the dress still hadn't arrived and that it should coming in a few weeks. By mid June I still hadn't heard from them I called in and was told that the dress hasn't been ordered???? Apparently on my contract in Italian it stated that I would have to call for measurements? First off I don't read or write Italian and her measurements were taken when I left the deposit!!! After all this wasted time I have no flower girl dress as it won't arrive in time for my wedding and they refuse to give me my deposit back as their contract states no refunds! Well if they had the dress I wouldn't want my money back! No apology no refund just rude owner who had no care or interest in solving the problem she caused. HORRIBLE PLACE I wish I would've read their reviews before going as I'm not the only one this had happened to!
Rated 1 stars by Lex on July 10, 2012
AWEFULL! - should not be in business: Like one of the previous comments said, the store owner Claudia is a thief! My parents were a suppliers of her for a short time about 10 years ago. She never paid a dime for the goods that my parents have supplied. My dad kept calling and calling. Finally her son-in-law picked up the phone and said that if my dad calls again, he will call police and say that my dad is threatening them. Being a new immigrant, my dad did not know his rights and just gave up. My mom cried her eyes out for 3 days. It was a lot of money they lost... My dad never bothered calling back. He passed away a year ago. My mom only told me this story 2 days ago when we were driving by the store. I am so furious that I wish I could do something. My parents are the most kindest and honest people on this plant. And knowing how much grief that woman has caused just makes me insane. I might pay her a visit one day just to look at her face and remind her of who I am. I believe in carma. It's a b@!%h. and what goes around comes around. I have dozens of friends who will most likely get married in the next 2-3 years. I will make sure that none of them buy anything from these cowards. And I will make sure every chance I get to prevent others from walking into that store. This kind of place should not be in business. 1 star only because I had to pick something to submit the reivew.
Rated 1 stars by julia_V_ on January 23, 2012

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