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Sata Computer

10-8103 127 Ave NW
Edmonton, AB T5C 1R9

(780) 475-8865

Rating: 1 out of 5 stars (1 reviews)
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Sata Computer offers these services: computers, computer store.
by ourbis on October 21, 2013 from ourbis


Bad Customer Service to a Repeat Customer - Motherboard Repair: went in October 21, 2009 to bring in my dead pc. The motherboard went (would only run for 3 seconds and shut off). I have had problems with this motherboard before (was replaced at 6 weeks old, this one is only 11 months old). I brought it in and let them know the issue, let them know I thought it was the motherboard. <br/><br/>The manager agreed with me. <br/><br/>After testing it they let me know it was the power supply and that they ended up "resetting" the motherboards settings so it worked again. When I went to pick up the PC they actually REPLACED the power supply without my consent. Being a long time customer of this store and the sister store "B COMM" I trusted their diagnostics and paid for the new power supply (75) and labour (80). <br/><br/>Less then two weeks later the same thing happened, therefore it was not the power supply. I took my PC back in and wanted a refund for the new, unnecessary power supply. I got the refund (-75) but not for the labour. <br/><br/>I am writing this review to complain that they charged me $80 for "diagnostics and installation" when they DIDN'T diagnose the problem and they installed an UNNECESSARY component. <br/><br/>The owner refused to refund this amount, citing that they could "look at it some more" for me. I have known the whole time that it was the motherboard. All I wanted was a confirmation of what I said and a new motherboard installed - and I would have been happy and on my way. I would have gladly paid for that labour IF THE PROBLEM WAS SOLVED. <br/><br/>In the end I just wanted a partial refund for the labour/installation. Not even the full $80. Just refund me for the installation you charged on an unnecessary part!!! <br/><br/>All in all, I would say that this is horrible customer service for a "Ma and Pa" shop that relies on word of mouth. Well here is my word of mouth - DO NOT USE SATA COMPUTER.
Rated 1 stars by Lesya on November 09, 2009

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