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3294 262 St
Aldergrove, BC V4W 2X2

(604) 856-1311

Rating: 1 out of 5 stars (1 reviews)
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Shelter Industries Inc offers these services: buildings, modular, trailer, rental, leasing, sales.
by ourbis on September 22, 2013 from ourbis


Horrible Service: Looking into a cost effective method of building construction, I looked at modular solutions made available from Shelter Industries. I decided to do as much research as possible before making a commitment to choose Shelter Industries as the company to be rewarded our contract.<br/><br/>I called Shelter Industries several months back and spoke to Harold, their sales manager to arrange a factory tour and discuss custom modular buildings for our company's expansion. After two months of delays and numerous postphoned tours I was finally able to visit the plant in Aldergrove. I spoke to Rod who took me for a tour around their plant while Harold was dealing with another customer. I was shocked to see the overall lack of safety from their floor staff during construction. From walking under overhead cranes to using power tools without eye protection, this plant looked like it's sole purpose was fast production at the sacrifice of safety. Some staff were even smoking while working. I was tempted to call in WorkSafe BC, especially considering the majority of the staff were in their early 20s. During my discussions with Harold, he mentioned that all the construction is done in-house by their own staff, majority of which are Red Seal accredited. When I was left alone with some of the staff I was able to ask them questions regarding their work history. Majority of them mentioned that they were hired on as temporary workers, that they know of no one who has a Red Seal ticket and that numerous sub trades are called in for the exterior cladding, roofing and electrical. <br/><br/>I was finally able to speak to Harold after the tour, in which I discussed with him what I was told by the floor staff and what I witnessed in the tour. He became extremely upset and called in Rod, and from that point onward the two argued in front of me right in my presence. They even went as far as trying to have my choose sides as to who is correct and who is not. <br/><br/>Overall there was an obscene lack of professionalism from the plant manager to the sales manager and the entire floor staff. While Shelter Industries has a flashy website and has a good standing with many of it's customers both local and abroad, I can not imagine doing business with a company that clearly knows nothing about customer service and makes no arrangements to provide safety for their staff. <br/><br/>Not surprisingly, several weeks after my disappointing tour, I discovered that Shelter Industries had gone bankrupt and was no longer in business. Then I received an email shortly after mentioning that they are back in business again and are looking forward to discussing a contract with me. Needless to say, I did not waste my time responding.
Rated 1 stars by Ryan Cruz on February 16, 2014

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