Sheppard Plaza Cleaners
640 Sheppard Ave W
Toronto, ON
M3H 2S1
(416) 635-1046
Rating:
1 out of 5 stars
(
3 reviews)
Description
Sheppard Plaza Cleaners offers these services: cleaner, dry cleaner, dry cleaning.
by ourbis
on August 07, 2013 from ourbis
Reviews
Very poor workmanship and Expensive: I gave the very poor review due to our numerous negative experience at this cleaners.<br/><br/>Pros: <br/>
Location<br/><br/>Cons:<br/>
- inferior service<br/>
- poor public relation skills of the owners<br/>
- high prices for cleaning<br/><br/>Following are the details of our negative experiences with the Sheppard Plaza Cleaners.<br/><br/>We moved to this area about a year ago and started to use the services of this cleaners. They charge considerably more for basic cleaning services (i.e. shirts) then the cleaners in our previous neighbourhood. I have seen no difference in the cleaning results. Their workmanship isn't inferior, but it isn't any better then the one we previously used. Honestly, I do not see the reason for the 23% higher charges, but we were willing to pay more and utilize their services purely because their location is convenient for us. <br/><br/>I took down my almost new white blazer to be cleaned and have an alteration done on two of my dresses. When I went back to pick my white blazer up, I noticed a yellow stain on the front of it. I knew it wasn't there before cleaning, I brought it to the young lady's attention that was serving me. She agreed that the cleaner's slip indicated to pay extra attention of left sleeve of the jacket, because that area contained a stain (which was gone after the cleaning). However, there was no mention of the big yellow stain at the front of the jacket, which was very obvious and it should have been seen by me and the attendant and noted on the cleaner's slip when the jacket was handed in for cleaning. At the drop-off neither of us noticed it the yellow stain because it was not there. The young lady offered to redo the cleaning of the jacket for free. Few days later I returned to pick my jacket and dresses up. <br/>
I and the attending young lady agreed that the yellow stain on the jacket was even bigger and more obvious. The owner was there, I tried to discuss it, but no avail. The only response I got, "I don't know, you like you take it, not like leave it. Me can't do nothing". My pleading of no remark on take-in slip about the yellow stain, or this being an almost new and expensive jacket; - did not get me any further, except Being told: "Me busy, bye". I paid for the cleaning and the alterations and left the store. <br/>
At home when I tried on my two dresses, it was very obvious that the alterations were not done properly. The following day I returned to the store, I tried the dresses on and showed it to the person doing the alterations (owner's wife). She agreed with the issues I raised ( the sleeves were not the same length). She hasn't not apologized, only said: "my mistake, me fix in week" A week later when I returned, neither of the dresses were redone. After two months of waiting only one of the dresses got fixed. I got tired of listening of excuses and being "brushed off" and "pushed out".<br/>
I learnt my lesson, convenience is not everything, actually it could backfire. By going back and forth and the job not being done properly, I lost money, it became very inconvenient and annoying. <br/>
I left Sheppard Plaza Cleaners for good and promised not to take a step in to those premises again!
Rated 1 stars by Ili
on November 22, 2012