Silver Pools Sales & Service
106 Church St
Markham, ON
L3P 2M4
(905) 472-6871
Rating:
3 out of 5 stars
(
2 reviews)
Reviews
fantastic job: Silver Pools and Bob Innes did an absolutely fantastic job putting in our pool. Bob professionally, efficiently, and courteously managed the entire process from beginning to end (including obtaining the permit, putting in a shed, overseeing the gas, electric, fence, etc.). The project was completed on time and on budget with no surprises. At all points, Bob kept us well informed of milestones and progress. We never had to "chase" him as he always (and we mean always) showed up when he said he would. Even neighours commented on how involved Bob was in the process and how reliably the crew worked on a daily basis until completion. The crew has a long-term relationship with the company and were punctual and dependable. <br/><br/>Neither my wife nor I were previous pool owners so we were a little nervous at the beginning. However, Bob is very patient in explaining every facet of design, contruction, maintenance, and "everything you need to know". We substantively reduced our costs by taking his advice. And, his opinions and advice were "bang on". In addition, Bob went out of his way to reduce our costs (for example, by doing some prepatory work for the gas and electric). <br/><br/>The experience we had with Bob and Silver Pools was truly one in which we felt like we were well taken care of begining to end. In fact, we have recommened them to our neighbours and friends. There is a reason why this company has the highest rating from the BBB.<br/><br/>We have absolutely no hesitation in recommending Silver Pools. The cost is very reasonable (surprisingly lower than many competitors), you get end-to-end-project management, the work is of high quality, and completed on schedule. <br/><br/>Ed and Swasti Mathur
Rated 5 stars by Bob Innes
on June 20, 2010
No customer service skilss! Rude!: we had hired this company to come and open our pool.
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when they had left, the following day we had realized our pump was no longer working. we had called them back to take a look at what was wrong and they said our pump was broken and need a new one.
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at this point i had called a few other company's to understand why this had happened and was told that the pump is only to be turned on when pool was full.
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Silver pool turned on the pump when the pool was only half way full.
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i spoken with who i believe was the owner, his name is BOB. he was very rude and unpleasant, told me that it was not his problem because i am now an ex-customer and hung up on me.
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if you are looking for a company to maintain your pool, this is not the company you hire.
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Bob was very offensive and had used vulgar language towards me.
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we had also paid cash and received no form of receipt.
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in my opinion, Bob has hired some children with little of no pool experience.
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now i am out of $360 i had paid them just to open the pool and the replacement of a new pump which is according to Bob another $650.
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overall this is a disgusting and offensive company to work with, and i would never recommend them to anyone.
Rated 1 stars by marina
on June 17, 2009