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Trucks Plus

13020 97 St NW
Edmonton, AB T5E 4C6

(780) 473-5600

Rating: 3 out of 5 stars (4 reviews)
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Trucks Plus Auto Center Ltd offers these services: truck, dealer, tires.
by ourbis on September 19, 2013 from ourbis


quick service: Hey. I went in to get some rims, tires, and lift kit on my truck. I got an 8" lift, some fuel rims, and some fierce attitude tires!! Truck looks awesome! Service was great and those guys really know their stuff. I even had a few things wrong with my truck that I told them about and they fixed them for me. I have had a few buddies go there looking for lifts and whatnot on their trucks and the guys at Trucks Plus hooked them up! Shop here! I like to shop locally and this is the spot! Thanks guys keep up the good work! <br/><br/>Steve.
Rated 5 stars by Steve on June 17, 2013
Excellent: I just read the other reviews and I had the total opposite experience! I went in looking for tires and rims for my vehicle (which isn't a truck) and Had awesome service. I also like the first reviewer dealt wit Jerry and Al. They both treated me very well I got what I wanted and in a timely manner. Actually they got me in right then on the spot they had an opening. They informed me about the tire pressure monitor sensors I said I didn't mind having the light on my dash board on and that was that. I would recommend this business to anybody looking for a place to spruce up their vehicle. There were lots of people in and out of there as I waited for my vehicle to be finished and seemed that everybody was satisfied. I have since referred quite a few friends there for lift kits and they are soo happy with the service and products that they got. Overall I would recommend this place to anybody that I know!!
Rated 5 stars by Shelby on June 12, 2013
Never give them a deposit!!! Ever!!: We had phoned about a product they had advertised on kijiji. The original ad had said $799 installed. For what we wanted it was a decent deal. We called and made arrangements and he said he is waiting on a shipment to arrive and he asked us for a small deposit to hold it when it came in, fair enough. So then we called him the next day to let him know we'll be there to make a deposit and he tells us that the $799 price didn't include install, (they update their stupid ads daily and changed their original that said INSTALLED!) so he said it would be about $1000 total price, we sucked it up and said ok we'll be there with a deposit. We get there and they want $500 deposit to hold a product they don't even have yet! Once again we sucked it up. It is now APRIL 4th and they still don't have this product they advertised back in February!!! And just to make this whole deal worse, they are refusing to give us back our deposit of $500 (we even have a receipt) his excuse was that he had to follow policy!! What policy?? Nowhere does it state any policy regarding a deposit! I think their product will never be delivered and they just forced us to use store credit at their c@!%!y customer service ran shop!! WARNING TO ANYONE ASKED TO GIVE THEM A DEPOSIT!!!!!
Rated 1 stars by Whatever on April 04, 2013
Unhappy customer: REASON FOR COMPLAINT: On October 30 I contacted the business Trucks Plus 7435 77 Ave, Edmonton about a winter tire purchase and got some pricing for winter tires for my 2011 dodge ram. The salesman who is also the manager Jerry strongly suggested I also purchase rims because it is better for the tires and saves a lot of wear and tear as well if I purchased new rims I could go with a slightly smaller tire an 18" instead of a 20" and save a significant amount of money on the tires and rims. On November 1st I called back to purchase the tires and book my vehicle in for service I was booked in for 4 pm on November 7, and arrived at the business on 330 pm on that day. My first issue was that the person who got into my vehicle jumped in and spun the tires and was sliding all over, I spoke to the front desk girl and she went and got this technician (who I later found out was also the owner) and he came out and said the reason the tires spun and he was sliding was because of the weather and the ground was slippery and he was very rude and abrupt at this time and I told him this wasn't ok and I didn't want him driving my truck like that again. I understand the weather is always a factor and Edmonton had received a huge dump of freezing rain and snow however I had been driving all day and have never spun the tires out like he did, after speaking to him again later and telling him I thought he was in a hurry and he slammed on the gas he did admit to being an aggressive driver and he may have done that. I waited two hours to have the tires and rims mounted after they told me it would be less than an hour but it seemed they had alot of friends come in with no appointments and they all got squeezed in before my vehicle was done. I went home and am quite happy with the tires and rims overall. <br/> This morning when I drove my vehicle there is now a warning light and my vehicle beeps incessantly telling me my tire pressure system needs to be serviced. I called dodge and they told me it is because the new tires and rims don't have tires pressure sensors. I called Trucks plus and they said it is not their problem they can sell me tire pressure sensors or I can go buy some and he will install them. I priced out the sensors from Dodge and they are 129.99 each plus installation. The owner told me he could get me the dodge sensors cheaper and called back and quoted me a price of $64.50 each I then asked him for the Mopar part number and once he realized I knew the part number he then disclosed that the parts he was quoting me were not from Dodge. He then explained to me tire pressure sensors are not warrantied and he can move the sensors from my old tires and put them on the new tires but they will probably quit working because they do that or he can just mount it to my spare tire so it gives me a fake reading all the time and my sensors aren't really working, I did not feel this was a valid solution. <br/> I called Dodge and they said the tire pressure sensors ARE warrantied but if Trucks plus moves the sensors and damages them then it voids the warranty. I feel that when I was sold tires and talked into buying new rims I should have been told it would affect my tire pressure system and been given the option to buy the sensors or to not purchase new rims. I spoke with the owner and explained to him if I had been told I needed to spend another $520 plus installation to put a tire pressure monitor on each tire I would have opted to stay with my existing rims and simply purchased new winter tires. I asked him if it would be possible to take back the current tires since I only drove home and to work on them and to just purchase winter tires and put them on my existing rims he said no once he put the tires onto my truck it was not his problem anymore.<br/><br/>STEPS ALREADY TAKEN: The manager Jerry is the one who sold me the rims and tires and he is the one that talked me into purchasing new rims and did not explain that it would affect my tire pressure monitoring system. I spoke with the owner Al Sabini and he said in his words "he is not f@!%!*g santa claus" so he won't pay for the sensors for my tires. I can buy them and he will put them on for free but he won't take back the tires because he doesn't have to and he knows his rights. I feel that they did not use fair disclosure and had they given me the option and told me my truck was not going to run properly after putting on new rims and tires unless I spent another $700.00 on top of the $1600 I spent on the tires and rims I would not have purchased the rims and tires. I spent $1608 on tires and rims and now my brand new truck no longer runs properly.
Rated 1 stars by mactechi on November 08, 2012

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