Unique Health & Wellness Inc.
5722 104 St NW
Edmonton, AB
T6H 2K2
(780) 439-8623
Rating:
2 out of 5 stars
(
1 reviews)
Hours: Monday - Closed
Tuesday - 10 am - 8 pm
Wednesday - 10 am - 8 pm
Thursday - 10 am - 8 pm
Friday - 10 am - 8 pm
Saturday - 10 am - 5 pm
Sunday - 10 am - 6 pm
Payment Methods: Visa, MasterCard, Cash, Money Order, Check, Interac, Finance Plan, PayPal
Reviews
Poor Customer Service: I was very disappointed with a customer service. As soon as I paid up front for five promotion treatments (massage) I wasn't considering a customer anymore. I made an appointment for myself in September. I was very excited because their facility looked lovely and I was looking forward to a combination of hydro massage and far-infrared heated massage. After a long work day I was due to visit, I got a call from the office telling me they had to cancel my reservation because a previous client didn't show up. <br/><br/>Same situation had happened when I booked time to redeem a Groupon for the first trial. I got a call they had to move my appointment for couple hours ahead.<br/><br/>I have heard that Unique Health & Wellness gives a great experience and great massages. They probably do, but they also don't keep track of their scheduling very well, and in my case they acted like it wasn't a big deal. <br/><br/>The basic business credo of, "the customer is always right" was not followed and I was irked by the way I was treated. This experience ruined an otherwise pleasant massage.
Rated 2 star by User
on September 30, 2013