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Vanish Day Spa

13777 103 Ave
Surrey, BC V3T 5B5

(604) 588-5802

Rating: 1 out of 5 stars (5 reviews) Average Rating Over Time
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Hours: Mon-Sun 8 am - 8 pm
Status: Open


Shocking and awful experience: The management of this place is disgusting and hell bent on exploiting clients. <br/><br/>Besides them trying to cheat their way out of fully paid appointments it should be noted the treatments beds are nasty, they use stained towels and have poorly trained technicians – be warned <br/><br/>I started coming here in June of 2011 had purchased a few deals and started utilizing the first one in June then subsequently purchased a permanent hair removal deal in August which was for 1 year treatment unlimited hair removal on 3 body parts starting at the day of the first treatment. I redeemed that voucher starting October 2011 and it was to last me till October of 2012 . Come June of 2012 I called the spa to make my next appointment and was told my voucher had expired. That surprised me as I knew I only started the package in October, I was told be the receptionist she’ll look in to the matter for me. Then started receiving phone calls from the spa saying that I was wrong and as a matter of fact I had taken extra treatments from them and they were adamant my voucher expired in June. I went back on forth with various girls working in the store. Trying to explain to them that the vouchers used in June were other vouchers which I had purchased earlier separately.<br/><br/>After several humiliating and harassing phone calls form the spa I almost gave up until I paid attention to the redemption date on the 1 year unlimited hair removal voucher, it stated I purchased the voucher in august 2011 and not June 2011 which also meant there was no way I could have redeemed it in June. Upon telling the spa receptionist that I received a call back from them saying they were sorry and for compensation they’d throw me a free pedicure. That was a slap in the face. <br/><br/>They were ready to take away 4 months of my treatment that I had paid for and now that I could prove that they were lying they compensated me with a free pedicure. Had I not had that proof of purchase date I would have lost 4 months of treatments. That Is what im most bitter about, how dare they <br/><br/>I don’t know how many people have been cheated by this spa, I never returned for my 4 months of treatments or the free pedicure. I just hope better business bureau holds these cheating scum bags accountable for any complaints they receive
Rated 1 stars by sam on September 11, 2013
Waste of time: Useless. They have a policy that complete hair removal is guaranteed after 10 treatments and that's where they caught me. I came with my coupons and asked to make sure that if I still hair after 10 treatments the rest will be free until the hair is gone and they confirmed it. Ok, so I attended 9 treatments, and NOT A SINGLE HAIR FALL OFF. At the end of my 9th treatment the receptionist tell me that that was my 10th and last treatment... wth, I can count and all my appointments were marked in my calendar. I try to argue and ask them to tell me dates for all those '10' treatments. They fail to do so as they 'got a new system recently.' At that moment I gave up and reminded them of their policy on guaranteed hair removal after 10 treatment. And guess what? Somehow I don't qualify for that policy! I suppose by not wanting to pay them more... Conclusion: their laser is useless and doesn't work, their guarantee is a trick, and their respect for customers is none-existent. My apologies for such a negative review, but I'm rather upset after all that experience.
Rated 1 stars by Sunnier on May 22, 2012
Don't do It: I'm going to keep this short and sweet. I have never had such a TERRIBLE experience anywhere. <br/> 1) No Value for customers time - do not have anything planned after your appt because I had 9 laser treatments with Vanish and I waited a minimum of 20 minutes every time<br/> 2) It's unsanitary and disgusting <br/><br/>So in a nutshell you may be saving some money but it is by no means worth it. NEVER AGAIN
Rated 1 stars by SC on April 11, 2012
Worst customer service!!!: NEGATIVE star for this place. Employees have no professional attitude, makes wrong schedules and denies their mistake. and kept talking behind the front desk while I was there waiting. Manage name LJ has no professional finess and has the worst customer service. I went 2x and both pcassions they denied the schedule and said it was wrong day!!! Manager was talking as I talked, JUST F@@@@@@ wasted my time going there. NOT going there forever. I give this palce 2 yrs more to CLOSE!!!!
Rated 1 stars by diana on February 16, 2012

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