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Volvo Unionville

Hwy 7 E
Unionville, ON L3R 1L4

(905) 948-0796

Rating: 1 out of 5 stars (1 reviews)
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Volvo Of Unionville offers these services: dealer, automobile.
by ourbis on August 22, 2013 from ourbis


Never again: I will no longer go to Volvo Unionville. On November 6th 2014, my wife bought our Volvo XC-90 to Volvo of Unionville to have them do a diagnostic check on our vehicle.<br/> When Mark first called me, at approximately 4pm that day (6 hours after we left our vehicle with them) he notified me of approx 1 inch of water in our vehicle that caused our sensors to not work correctly.<br/> I then asked if they had reset the sensors, to which he confirmed they had, and he informed me that none of the sensors were working (note: I only wanted the car to be brought in for one continuous error message showing up, which was related to anti-skid service.<br/> The service manager then asked if he could remove the seat and look further and that it would only take another hour. I asked if I could pick up the car that same day, around 6pm. He told me that I wouldn't be able to pick up my car until the following day.<br/> The next day came and my wife followed up late-morning and asked Mark what was happening regarding our vehicle. He then informed my wife that, to fix the sensors, it would cost around $1350, including the 2 hours for the diagnostic.<br/> This is where my point of contention comes in; he never mentioned, at ANY point, the cost for the additional hour to remove the seat of my car for a "better look".<br/> Which makes me wonder how they knew there was an inch of water causing the sensors to blink.<br/> Also, because they took longer than necessary, I was charged 2 days for a rental, when we should have only needed a rental car for one day.<br/> The rental company we obtained a car from is Enterprise Car Rentals, who are their associated car rental company.<br/> i've paid $380 (for diagnostic costs and car rental). This is unreasonable as the diagnostic tool takes 15 mins to complete and shows where there are problems.<br/> To remove a seat takes another 10-15 mins.<br/> I do not understand and do not fathom where the 'two hours' diagnostic time, which they charged us for, came from.<br/> Nor do I appreciate having them inform me that they need to remove one of our car seats, in order to establish "water damage', to which I agreed to, only to be surprised by double the cost when it came time to pick up my vehicle.<br/> When I protested the surprise extra charges, I was informed, to paraphrase; "we will not reinstall your car seat AND you will not get your vehicle back until you pay us the full amount we are charging you now".<br/> We have also spoken to Volvo's Ontario Head Office and they response was that they are 'unable to help us as the Volvo Of Unionville dealership is an independently-owned business. They claim they have zero authority in this matter.
Rated 1 stars by Josh on November 07, 2014

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