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Chatelaine Lighting

52-56 Victoria Rd S
Guelph, ON N1E 5P6

(519) 824-0401

Rating: 1 out of 5 stars (1 reviews)
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Chatelaine Lighting offers these services: lighting.
by ourbis on July 23, 2013 from ourbis


Not Recommended, Rude Unfriendly Staff: Be bought $1000+ light for our home. Were mistreated and misleaded on return policy. We ere not happy with light when open the box and had a unusual grey finish and bent stem sockets on several of the light posts. We called store told them of problem said we could return for only a credit? We were told we could return for $ back when we bought. When questioned the Manager said (family run business so they can say or do anything) said that was verbal and they would only offer us 50% in-store credit from over $1000 to return. We tried to return and than they refused us because we opened the box only after us returning the light giving us a credit note calling us hours later ranting us our answering machne saying we told them the lights were sealed in box and our credit note was invalid. What?? they were returned and inpected at that time. No we did not say that we told them we opened it and were not happy with the finish etc. that is why we called in the first place so we had to open to tell of the problem. They make up lies and excuses for not returning. They told us our credit note was invalid now and if we wanted the lights we had to go back to the store which is not in our town and pick them up were as they had the lights all taking apart. Very unhelpful, rude people never had another experience like this anywhere, Found them to be pricey as well. Found the light cheaper afterwards elsewhere, wish I never bought from them what a huge hassle and mistreatment.
Rated 1 stars by shgrplm on June 04, 2011

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