Elegant Design Gate & Fence Ltd
512-20170 Stewart Cres
Maple Ridge, BC
V2X 0T4
(604) 460-1020
Rating:
1 out of 5 stars
(
1 reviews)
Reviews
Worst Experience Ever!!!!: We've been dealing with Elegant Design Gate & Fence since December and its been an absolute nightmare. Its been 5 months and the gate is STILL NOT FINISHED. Here's a breakdown of how the worst company in vancouver operates:<br/>
One lady comes out, gives you a quote, you call her back and say you want to proceed so she rushes out the next morning, gets an 50% Deposit cheque and drives straight to the bank to cash it. Then they promise you a 6 week turnaround time, which comes close so you call and call but no one will call you back. You try various phone numbers they have listed on their brochure and website (which is full of stock images stolen from around the internet) but nothing. You have to drive to their shop in maple ridge and walk in to see 2 pot heads sharing a joint and welding and the same time. They can't answer a single question about where your gate is and give you some fluff story about how it must be out for powder coating when they really don't have a clue. So you leave and wait another week, then start calling again leaving voicemails to show you a gate pretty quick or to return your deposit. Well, then they have no problem calling you back immediately and telling you that if you want your deposit back, you'll have to take them to court!<br/><br/>Finally after your partner calls them and talks nice and sweet, they say they'll have it ready in a few weeks and then get it power coated and delivered. Another month goes by and they show up in a budget rent a truck with your gate strapped to the roof of the truck. They unload it, scratch it up, spend a few hours learning how to weld two rails and then tie it to a tree and say they'll be back tomorrow. Another week goes by and your partner has to ask nicely again for them to show up. The finally do and install the gate but forgot the motor so they'll be back tomorrow. Surprise! they don't show the next day!!! The wait another week or two before coming back out, hook up the motor backwards so you have to spend the next afternoon sitting on your butt in the mud rewiring the thing so it works properly.<br/><br/>The service and quality have been a joke. They designed our gate wrong which I couldn't explain without showing a picture and I don't have one right now. They also only used 1 post to hold up a 25foot long gate. So when its open or closed it only has the 1 single post in the middle (where the motor is) supporting the entire thing.<br/><br/>PLEASE PLEASE PLEASE DO NOT USE THIS JOKE OF A COMPANY! WE HAD TO SUFFER AND INCUR EXTRA COSTS SO YOU DON'T HAVE TO!!!!
Rated 1 stars by tbone4152
on April 29, 2013