Hey Cupcake
275 Wharncliffe Rd N
London, ON
N6H 2C1
(519) 433-2253
Rating:
1 out of 5 stars
(
2 reviews)
Description
Hey Cupcake offers these services: bakery, wedding planning supplies, wedding planner, weddings.
by ourbis
on October 21, 2013 from ourbis
Reviews
Horrible. Just horrible.: Super disappointed by the surly customer service. I took 3 busses to get there because I wanted to treat myself to a cupcake for my 30th birthday only to be told I couldn't pay with debit, no exceptions. The woman was flat out rude. I will never set foot in there ever again.
Rated 1 stars by Honeybee003
on March 20, 2014
VERY POOR CUSTOMER SERVICE (if you can call it that): I wanted to take a dozen cupcakes to a birthday party I was attending tonight after my batch didn't cook properly.<br/><br/>I called 'Hey Cupcake' to verify their store hours. This was at 6:35pm. A man on the phone informed me they close at 7:00pm. I asked the man on the phone if it would be okay if I arrived at the store right at 7:00pm. He said yes, that's fine. I hurried from across the city to make it before 7:00pm and made sure to have cash with me. Traffic was a bit heavier than usual and I arrived at 7:02pm. Their "Open" sign was still lit up and the employees were inside cleaning. The door was locked though. I knocked on the window to signal that I was there. Nothing. They ignored me. I called back from my cell in the parking lot. Nothing. <br/><br/>I understand they closed two minutes earlier - that's fine. I have worked in customer service for a long time - and retail/ foodservice at that. This is definitely shameful on their part. If I hadn't called ahead - that would be one thing. This was very disappointing and in my opinion TERRIBLE customer service. It's not as though they would have had to make the cupcakes. They were plenty sitting in the display that just simply needed boxing.<br/><br/>I will never patronize this business again. Five extra minutes would have made all the difference. Hey, I'll even give them the benefit of the doubt - maybe tonight was convenient for them to have stayed open a tad longer. At least open the door and give me the courtesy of saying so!<br/><br/>I will, however, take my business to Razzle Dazzle cupcakes where they are more than happy to have me. They would stay open two extra minutes in a heart-beat. They will also put some cupcakes aside for anyone who calls ahead with a request. They offer samples - which are delicious too! A business that doesn't just sell cupcakes but truly loves what they do.<br/><br/>Good luck, Hey Cupcake. It's the little things that make all the difference and you've failed miserably as far as I'm concerned. I can't wait to tell my family and friends to go to Razzle Dazzle instead.
Rated 1 stars by culinary aficionado
on April 29, 2011