Highland Optical
465 Highland Rd W
Kitchener, ON
N2M 3C6
(519) 578-3937
Rating:
1 out of 5 stars
(
2 reviews)
Reviews
Horrible Customer Service: Very unsatisfied, Horrible Customer Service. They gave me the wrong frames on my original order. Later, when my not inexpensive frames crumbled in my hand I called them to see if they were still under warranty, they said "Yes, come on in." When I got there it was a different story. They lost the info on my extended warranty in their computer system somehow in the 10 minutes it took me to drive over and refused to honor it, however they were happy to offer a number of paid services to fix my glasses. They also refused to give my wife her own prescription information to take our business elsewhere. I'll never use them again. Costco offers same frames at a third of the price.
Rated 1 stars by Justin S
on March 31, 2014
too much pressure to purchase: I generally buy from Lenscrafters, but was advised by a friend to go here. Salesman was pushy and pressured me a lot to buy here. Selection was about same as anywhere else. Price was certainly cheaper, but I wonder if I would be getting good quality product that I am accustomed to. <br/>
Now that I've seen the other reviews for this place, and seems very varied, which makes me wonder if they write their own reviews, given the experience I got. I will definitely be going back to my more expensive, but reliable Lenscrafters.
Rated 1 stars by mrs.martin
on November 06, 2012