Markville Drycleaners
6040 7E Hwy
Markham, ON
L3P 3A8
(905) 472-3507
Rating:
1 out of 5 stars
(
2 reviews)
Reviews
Unbelievable response and rude service.: After nearly 2 years of frequenting Markville Drycleaners and spending on average $150-200 per month on dry cleaning we will not be going back to markville dry cleaners.
<br/><br/>We took back two sweaters (both worn less than 3 times) that came back with holes. Looked to be holes from hangers catching them the sweaters. I explained three times to the lady and man (Owners) that the sweaters came back with holes and they were from my last order (over $110 for that order alone). We found a sweater with a hole, then looked for others, the one beside it had holes also.
<br/><br/>They would hear nothing of it that it could be their fault. I was told “It must have happened at your house” and “we can’t check every sweater” and “It was nut us” . There was no discussion that they could have done this, nor any offer of any thing as it couldn’t have been their fault.
<br/><br/>Very unexpected as they both knew me very well, as we are in there 1-2 times per week.
<br/><br/>I explained that if they were not going to discuss the possibility that it was their problem, I'd take my business else where and reminded them that I was a regular very frequent customer. They didn’t care…..
<br/><br/>The only response was "bye bye" from the lady in a sarcastic and non caring tone of voice. Nothing more than…."Bye bye" after several thousand $ in business - how rude.
<br/><br/>Not only am I embarrassed for them, I'd couldn't believe the response - unbelievable. Beyond the frequent broken buttons on shirts (I never complain about), they were plain rude...
<br/><br/>If you are new to the areas, don't go there
<br/><br/>If you go there now and are reading this - I'd suggest you find somewhere else to go as if you have a problem with an item cleaned there it will of course be “your fault” and if you explain the problem, don’t expect a polite response.
Rated 1 stars by markhamdm
on February 06, 2009