Merlo's Press & Bean Restaurant
291 Water Street
St. John's, NL
A1C 1B9
(709) 753-2457
Rating:
4 out of 5 stars
(
12 reviews)
Hours: mon:11:30-10:00 , tue:11:30-10:00 , wed:11:30-10:00 , thu:11:30-10:00 , fri:11:30-10:00 , sat:11:30_10:00 , sun:12:00-9:00 ,
Status: Closed
Payment Methods: Visa, MasterCard, American Express, Cash
Description
Casual fine dining seafood resteraunt in the Murray Premesis downtown St. John's, NL. Close to all major hotels
by hotfrog
on June 19, 2012 from hotfrog
Reviews
Awful experience! What a joke.: My friends and I recently went here to celebrate what was a very important and special occasion, and it’s an understatement to say how unfortunate it was that the evening was dampened by the poor service and food we experienced that night! I’ve been here before and it’s always taken a longer than average time to receive your meal, but this night was just pathetic!<br/><br/>First of all, we made a reservation in advance, so for management to blame an exceptional long wait on us because we came as a large group, is unfair and looks stupid on their part. If you can’t handle a large group, then don’t take a reservation. Or maybe, look at the book in advance and be prepared. Just a thought.<br/><br/>Our reservation was for 8:00, and we all ordered their three course specials. It was around 9:30-10:00 when we first received our appetizers, and some were hot while others were freezing. Soup had to be sent back three times for some people, only to be cancelled in the end because it just never came back hot first or last.<br/><br/>It was after 11:20 when we finally started to get our mains, keep in mind that other members in our group had somehow gotten their app, main, dessert and bill, while some of us were still waiting on our main, haha and others who still had yet to eat because their appetizers were cold.<br/><br/>When we finally did get our food, after a three hour wait, you would think that the chef or servers would at least take the time to ensure that it was hot before bringing it out to our table. The pork, duck, tenderloin, stir fry and mash potato were all completely cold, almost like they had just been sitting in the kitchen for a half hour. It was gross.<br/><br/>Then when we called our server over and asked to speak to someone in charge, she sent her manager over to see us. After a few minutes, an older lady, the manager, came over and stood at our table and said “I was told you want me, what do you want?” – Everyone kind of just started at her for a few minutes because she came across very abrasive. So we explained to her that we have been waiting for over three hours to eat, and we now have our meals, but they’re freezing. Her reply was “Well I can take it away, or heat it up, what do you want me to do about it?”. There was NEVER, not once, an apology given to our group by the manager, which was incredibly unprofessional. To be blunt, she acted like an a@s, and made herself look like one too. When we said to her that we just didn’t understand the wait and why the night was going as it was, and she said again “Well what do you want me to do?” and then one girl said she could start with an apology.. Even then she wouldn’t do it, she just rolled her eyes and said “Do you want your food heated or not? I don’t know why it came out the way it did”.<br/><br/>Based on the management’s behaviour and reaction alone, we won’t be going back. She told us that we all had to pay full price for our freezing cold, three hour wait food. What a joke!!!<br/><br/>We all were offered our dessert to go, they didn’t expect anyone to stay and wait to eat them there, but they didn’t hesitate to still charge everyone for it.<br/><br/>We called the owners the next day to tell them about our experience and they said they didn’t believe us, that we had to be making it up!! It was crazy! The owner seems like she is possibly a few screws too loose, so maybe that’s why our night was as c@!p as it was, and why it seemed to be an okay standard for them to uphold.<br/><br/>They made us wait for hours, ruined our night, didn’t apologize, charged full price and then not only did they refuse to accept any responsibility, but they had to audacity to try and blame us for their mistakes.<br/><br/>I’m all about supporting local business, but this was by far the worst dining experience we have ever had.
Rated 1 stars by AKT
on May 03, 2013
Great atmosphere, reasonable prices & very good food.: The Press & Bean is usually at the top of the list when my wife and I are going out for an evening meal. We have always enjoyed their menu (I am disappointed they dropped the porkchops from it recently). The food is always very well prepared and the service is top notch. Very reasonably priced.
Rated 5 stars by John Ridgley
on October 08, 2010
Terrible Experience: Too bad you don't have less than one star rating.<br/><br/>I went to the Water Street location with a friend. While we did not have a reservation we were told we could have a table for 2 hours. I said 1 1/2 hours would be sufficient. Having worked in a restaurant I understand turnover. My food was nothing special and used a large bed of lettuce as a filler. I had it packaged to take away. After less than an hour, the server approached our table and took my friends plate and said, "Oh, you're finished are you?" I was outraged. When I called to complain, a woman who identified herself as the owners mother, said she found what I was saying "hard to believe". So basically, she called me a liar. I won't be back.
Rated 1 stars by rugby09
on October 06, 2010
great value: They offer lovely 3 course dinners - wonderful selection, great food and wonderful service!!!!
Rated 5 stars by HomeShow2010
on April 29, 2010
Information from the business
Offering a complete menu includeing Fresh Seafood, Steak, Pasta, Stirfrys, Soups, Salads, and more. Lunch and Evening Features. Located in the historic Murray Premises, in downtown St. John's.
by foodpagesca
on October 14, 2008 from foodpagesca