Oakwood Computers
346 Oakwood Ave
Toronto, ON
M6E 2W2
(416) 651-2086
Rating:
1 out of 5 stars
(
1 reviews)
Reviews
Incompetent and dishonest: Avoid this place at all cost. My laptop fell and I needed my screen to be replaced as well as minor body work. The screen was cracked but computer was working properly with an external monitor.<br/><br/>The proprietor of Oakwood computers, John, assured me that my laptop can be easily fixed for $345 and it will only take 2-3 weeks (to order the parts and do the fixing). I had to put a down payment of $200, with no receipt of course. <br/><br/>For whatever reason it took not 2-3 weeks but almost 6 weeks. John never bothered to update me on progress or explain why it was taking so long. When I finally called him, he seemed to have forgotten about my laptop all together.<br/><br/>When parts were finally "received", John attempted to replace the screen but broke/ damaged an integrated graphics card on my laptop. He was feeding me lies about how he is attempting to fix the problem for 3 days. However, at the end he phoned and confirmed that my laptop is dead and requires replacement of motherboard with an integrated GPU. That would have been another $750 out of my pocket.<br/><br/>After I said that he effectively ruined my GPU and I do not intend to spend another $750, John suggested that I take what is left of my laptop and sell the parts to recover some of my $200 down payment. No remorse for his mistakes, no nothing. I insisted on him stripping the parts he installed (as laptop became unsalvageable thanks to his efforts) and refunding my $200.<br/><br/>After 40 minutes of arguments, more lying and saying that it would take him way to long to strip the parts, John said that he would refund only $150 out $200 or nothing. The reason being that he has to get some money for the time he spend on my laptop.....I have to assume all the damage....<br/><br/>Learn on my mistakes, stay away from this place.
Rated 1 stars by customer
on December 01, 2013