Overgaard Jewellers
Fairview Park Mall
Kitchener, ON
(519) 894-0883
Rating:
1 out of 5 stars
(
1 reviews)
Description
Overgaard Jewellers offers these services: jewellers, manufacturers.
by ourbis
on September 30, 2013 from ourbis
Reviews
Overgaard puts business first: Overgaard puts their own business interest ahead of his customers' happiness! My husband purchased the wrong item for my birthday and was unable to return it because the store has a policy against returns for that particular jewelry line. My husband feels terrible and that he has ruined my birthday and is leary of buying me jewelry again. I spoke to Grant in person and explained the situation and appealed to him to reverse his own policy in the spirit of good faith and jewelry-buying (continued business) kind of romance. He refused to do so, stating that he "has to stay in business". Is he telling me that one $200 return done out of kindness would put his business at risk? So he has now lost our future business and the opportunity to make a customer happy in the interests of protecting his business. I am extremely disappointed that he chose to protect his own interest over good customer relations.
Rated 1 stars by Expects Quality
on November 16, 2009