Polytechnic Hardware Store
131 Dundas St E
Toronto, ON
M5B 2N6
(416) 350-7272
Rating:
2 out of 5 stars
(
2 reviews)
Reviews
screw "Mom and pop stores" like the Polytechnic Hardware Store, go to the big guys!: <a href="http://homiehomim.blogspot.com/2009/03/screw-mom-and-pop-stores-go-to-big-guys.html" rel="nofollow">homiehomim.blogspot.com/2009/03/screw...</a><br/><br/>I have never seen such a backward way of treating customers… <br/><br/>This all started when I needed to do the X-clamp fix for an xbox 360 that I have. (Thanks to MS’s flawed design, the thing overheats and breaks down). Anyways, I decided to go hunting for the parts I needed. I went to Canadian tire, did not find what I needed. Did a quick search on google and found this little place called Polytechnic Hardware Store. It’s located at 131 Dundas ST E. <br/><br/>I go there, open the door, I see two guys. There was one guy (Karim) on the counter seemingly helping what I would call a customer, I don’t know what this store calls them though; the other guy (Bob) he was standing in the middle of the store. I asked Bob for help. He was very friendly and did so. He started searching to find specific screws and washers that I gave him a sample of. One minute into searching, he said that Karim knows the store better and so he started searching for the screws and washers. <br/><br/>Karim found the screws (after trying to force me to get another size that he found first) and fibre washers in less than 2 minutes. Then tried to force me to get metal washers that were “close” to what I wanted, after I said no thanks I’ll just take what I actually want. He looked displeased and mumbled some stuff. So I pay exactly 3.96 with tax and leave. <br/><br/>I go to Canadian tire to get the metal washers. Did not find what I wanted. So I decided to cancel the project all together and maybe find a kit online or something for cheaper (found a good deal on ebay).<br/><br/>I call the Polytechnic Hardware Store, Karim picks up. I greeted him nicely and identified myself as the person who just bought the screws and the washers. He responded with “what do you want?” I then asked if they had a refund policy and he flips out on the phone. He is like “what you want your one dollar back?! I spend an hour looking for screws and now you want to give it back?! I will take %10 off!” I responded with “calm down, you only took 5 minutes, I am not using the screws anymore so i want a refund. <br/><br/>I go back, the store is closed. Karim was in another store during his stated open hours. I wait outside for a couple of minutes then he comes and unlocks the door and starts talking s***. <br/><br/>KARIM: “aren’t you ashamed?! Coming back for one dollar after I spend one hour for you?!”<br/><br/>Me: “ you did not spend an hour, it was barely 5 minutes. I need to work for my money and if i’m not using the screws I want a refund.”<br/><br/>KARIM: “you don’t know what work is! Coming back for one dollar!”<br/><br/>Me: “it’s 4 dollars and if it isn’t important to you then you should not make a big deal out of it. Is this how you treat your customers? You are very rude!”<br/><br/>KARIM: “you are not a customer! Don’t tell me how I should treat customers!” <br/><br/>Me: “yes I will tell you how to treat customers. You just lost one! Give me my money!”<br/><br/>KARIM: “Here! Don’t ever come back!”<br/>
Me: “Don’t worry I won’t.”<br/><br/>He also gave me less than what i paid for and less than the stated %10 off the refund. <br/><br/>I have never understood places or service providers who would actually yell at their customers. I would understand if a service or product was poor but the provider would usually be apologetic and polite and try to solve the problem. I guess big corporations like Canadian tire are the best for a reason. I will never buy anything from this place again, even as a last resort. They have lost a customer for life. Stores will never learn until they start feeling the financial losses that could have been saved just by actually trying to be a little bit nicer.<br/><br/>Note: the names are made up. those were not their actual name.
Rated 1 stars by homie
on March 12, 2009