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Prima Donna Fitness Pilates & Spa Inc

10341 Yonge St
Richmond Hill, ON L4C 3C1

(905) 770-3083

Rating: 1 out of 5 stars (3 reviews)
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Prima Donna Fitness Pilates & Spa Inc offers these services: gym.
by ourbis on August 05, 2013 from ourbis


Exceptionally RUDE: I went today with my sister in law, I had gone once before as a visitor and I was going again today with my sister in law to try it out. I was honestly thinking of getting a membership !<br/> The owner asked if I had gone and I told her that I had, she told me I couldn't go with the weekly pass. My sister in law told her I never tried it out. The owner got angry and ripped the free weekly pass up, telling us that she was not in a free buisness. My sister in law cancelled her membership right then. the owner proceeded to tell me that " I feel sorry for you that you can't pay $15 dollars." she was even audacious enough to tell us to leave her property before she called the police. I will never step foot in there again. I hope that no one else has the misfortune of having to deal with such behaviour.
Rated 1 stars by Sulmaz Zahedi on April 24, 2013
Dirty and disrespectful: The gym is dirty and there is always something broken. One of the bikes has been broken for over 6 months and they don't even bother to put a sign on it anymore. They underpay their instructors and have no respect for them. They angered a lot of members when they got rid of the babysitting area and replaced it with the aesthetician servies. I agree with Scher that there should be a weight scale in the change rooms.
Rated 1 stars by fitgal on April 12, 2012
Time for bring them to the court??? Maybe.: I and my daughter joined Prima Donna on June 18/2011, one year full payment both of us with a promo for FREE towel service. But we found out we can't get free towel service! I talked the manager named Margie ( spell may wrong) she said " You don't have to tell me how to work here. I've been doing this job for 10 years." That's impossible to talk back like this to the customer???I stopped our membership within 10 days ( cooling off) ask them to issue the refund cheque. The other manager said I'll get refund in 4 days but they never called me, so I called 2 more times. Finally that Margie took the phone saying it will take 6 to 8 weeks to issue. So? I was waiting. No phone call. Aug 31st 2011, I brought the claim letter to the fitness. Still no response. Today, I delivered the official claim letter and gave them for 14 days to issue my refund. If they don't issue, I need to bring this case to the Small Claim Court in Richmond Hill. They tell me that the owner's name is Pola Greco. Is he ALIVE???? or LOOOONG vacation???
Rated 1 stars by Raychan on September 08, 2011

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