RCM Auto Ltd
17821 102 Ave NW
Edmonton, AB
T5S 1R1
(780) 487-7848
Rating:
1 out of 5 stars
(
1 reviews)
Description
RCM Auto Ltd offers these services: automobile, car dealer, new cars, new cars dealer.
by ourbis
on October 31, 2013 from ourbis
Reviews
BReach of Contract, failure to act in good faith, false advertising: *RCM Auto entered into both a written and an oral contract with me, agreeing that the car was sold to me, and was being held until I picked it up. The same sales person then sold it to someone else. <br/>
On the evening of Thursday December 1st, I entered into a written contract with RCM automotive, via email. The contract was to purchase a 2009 Volvo XC90. I offered a purchase price, and they agreed to it, and they said QUOTE “Ok deal, I'll get in touch with u tomorrow and put Ur name on it” in the email.<br/>
The next morning (Friday), I took the day off from work, got a bank draft, and borrowed a car to drive to Edmonton in order to obtain possession of the vehicle. The Sales rep had asked if I wanted to put a deposit on it to hold it until Saturday. I informed him on the phone that I was literally in my car, on my way to pick it up (I was traveling from Calgary to Edmonton). He asked what time I would arrive. I advised that it should be about 2:30 to 3:30 pm (roughly 3-4 hours from the time of the phone call). He agreed to hold the vehicle and made no further request for a deposit (I would gladly have given one, had I known he would not keep his word on either the written or verbal agreement). I braved extremely hazardous road conditions to make this trip. I encountered several vehicles that were involved in accidents on the way there. There were wind warnings, and semi-trailers had blown into ditches and into other vehicles. The trip there took me over 4 hours. My cell phone (which I did not hear, and was not answering while driving on the highway, as that is illegal, and road conditions were horrific) has a message on it from 2:15PM, advising me that the vehicle was now sold. This message came after I had been driving for about 3 hours. I saw the message at about 2:30, pulled over, and called the sales person. They would not answer the phone, but did text me again that the Volvo was now sold.<br/>
Again, RCM Auto entered into both a written and an oral contract with me, agreeing that the car was sold to me, and was being held until I picked it up. The same sales person then sold it to someone else. I borrowed a car, spent money on a bank draft, gas and food, and wasted 10 hours of my day, away from my family, and missed out on my new son’s baby shower. They sold the vehicle unlawfully, they breached their contract with me, and they displayed a complete failure in their duty to negotiate in good faith.<br/>
They will tell you that I did not put a deposit down – that is true, as they did not insist on one, and agreed to hold it until I arrived that afternoon. A deposit is not necessary for a contract to be valid. The contract was digitally signed by their representative, and then further agreed to on the phone.<br/>
They will tell you that they gave me “ample warning” – that is not true – they never warned me that someone else was going to buy it, and they never asked again for a deposit.<br/>
They will tell you that they “could not get hold of me.” Whether that is true or not, I don’t know – but what IS true is that that does not affect the contract we had in place. At a bare minimum, I had right of first refusal until 3:30 PM that afternoon. We had not put a deadline on the contract, so I actually believe they were obligated to hold it longer than that, but that is the bare, legal minimum.<br/>
Additionally, they advertised this vehicle as a “Sport” model, when it is not, and they also mis-represented the vehicle as a “1 owner, lease return” which it was not. It was a repossessed vehicle bought at auction. I suspect the person who now owns it knows neither of those things.
Rated 1 stars by Shafted
on December 03, 2011