Royal Furniture Gallery
1224 Dundas St E
Mississauga, ON
L4Y 4A2
(905) 272-9962
Rating:
2 out of 5 stars
(
4 reviews)
Hours: Sun 11am-6pm;
Mon-Fri 10:30am-8:30pm;
Sat 10:30am-6pm
Status: Open
Reviews
Horrible customer service: I have to agree with miltonian, they did somethin very smiliar to me also.<br/><br/>Was told that my furniture will be delivered on a certain day, when i called them the day off, they said oh we rescheduled you to tomm between 12-3pm. So next day I waited until 5 pm still no delivery and then i get a call at 6:30 we will be there in 10 mins....After they deliver the stuff they said they cant assemble it someone will come tomm.... well its been 3 days of me waiting and no one showed up....Every time I call they say " let me look into it and I will call you 5 mins" well so far 5 mins has turned into15 hrs and still no updates....<br/><br/>!! Unreliable would be an understatement !!<br/><br/>These guys have no concept of customer service, they do not understand the importance of other people time and their communications skills are pretty much non-existent.<br/><br/>A note for the store employees/owner: People do not sit at home all day and everyday. Most people do work . Remember the the money we pay you, well we do need work for that. Please stop assuming people sit at home waiting for you to deliver and/or assemble the furniture.<br/><br/>When you tell people a time frame on a certain date please abide by that or at least let them know a day advance of the changes.<br/><br/>By the way I am still waiting for the phone call that you told you will make in 5 mins and its been approx 15 hrs. now.<br/><br/>Keep up the great work and the customers you don't care about will stop caring about you and your business.<br/><br/>To add more to this i was just told by the manager Mr Anil " He has hundred of customers and one customer doesn't make a difference to his business".<br/><br/>Furthermore hanging up on a customer really shows how much importance they give to a customer !!
Rated 1 stars by Dk
on June 05, 2013
They DON'T stick to their committment: Was told that my furniture will be delivered on Tue, recd call at 4:30 on Tue that they cannot deliver and will deliver now on Fri. Called Friday and was told will be delivered between 6:00-9:00 pm. <br/><br/>No one called nor any one showed on dorr after wasting the full Friday evening waiting for these guys.!!! Unreliable. Do not stick to what they commit.
Rated 2 star by miltonian
on August 07, 2010
Information from the business
Specialties<br/><br/>We specialize in traditional and modern contemporary brand name furniture of all types. We also make custom dining, living and bedroom sets on request. Open 7 Days a week to serve you better. One phone call away for any information.<br/><br/>History<br/><br/>Established in 2002<br/><br/>We have been in business serving mississauga and surrounding areas for over 10 years now. We have all types of high-end...
by yelp
on July 30, 2013 from yelp