Universal Appliance Service & Installation
3896 Chesswood Dr
Toronto, ON
M3J 2W6
(416) 631-7599
Rating:
1 out of 5 stars
(
3 reviews)
Description
Universal Appliance Service & Installation offers these services: household appliances.
by ourbis
on September 10, 2013 from ourbis
Reviews
WORST Customer Service Ever Experienced: Universal appliances has caused us nothing but grief! We took an entire day off work for an installer to come to our home and were assured they would be there... after numerous phone calls to the very rude staff we were finally told that the installer would show up between 3 and 5... we called back again at 4 and 430 and both times were assured that the installer would arrive by 5pm... The installer never came and we never received a call back. The following day after several calls we finally heard back from the company that they would be at our home in a half hour... we had to leave work at that point and rush home to have the appliances installed. The "customer service" representative did not even have the decency to apologize for the inconvenience. Do not use this company!
<br/><br/>In addition, once the appliances were installed we went back to work... upon ariiving home that evening (5 hours later) we noticed an overpowering gas smell and suspected a leak.
<br/>
I called Universal Appliances and they said that they were 99% sure it wasn't their fault and to call the builder. After being unable to get a hold of our builder, I called back to Universal and explained to them that they should be coming back to check their work because there was clearly a problem. Universal Appliances REFUSED to send their gas fitter back to check the problem. Do NOT use Universal Appliances. We are absolutely disgusted by the treatment we have received.
Rated 1 stars by March 2010
on March 15, 2010